Refund Policy

Last updated: July 2026

We want you to buy with confidence — that's why the scan and your full list of issues are free before you pay anything. The €29 purchase only unlocks the step-by-step remediation guidance and the PDF report for a scan you've already seen.

You are entitled to a full refund if:

  • Your report failed to unlock after a successful payment and we can't restore access promptly;
  • The report is materially defective (e.g., empty or corrupted output for a page that scanned successfully);
  • You were charged more than once for the same report.

How to request a refund

Email [email protected] within 14 days of purchase with your report link or Polar order email. We respond within 2 business days. Refunds are issued through Polar, our merchant of record, back to your original payment method — typically within 5–10 business days depending on your bank.

EU consumers

Because the paid content is digital and delivered immediately after purchase, you consent at checkout to immediate performance. This policy does not limit any non-waivable rights you hold under EU or local consumer protection law.

Not refundable

Disagreement with audit findings (the free preview shows every issue before purchase) and requests made after the 14-day window are generally not refundable, except where consumer law requires otherwise.